Shipping

We use EMS Service by Japan Post as default shipping method.

You can choose any other delivery method if EMS is not available in your country.

Goods would be delivered in 4 working days once payment is confirmed.

 

No Refunds / Exchanges

We do not accept returns or exchanges unless the item you purchased is defective.

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In the event of damage or loss, compensation will be provided under the Insurance Program offered by EMS. Please retain the original box and shipping label in case of any issues. Kindly contact your local post office and initiate an investigation promptly if damage occurs.

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Please contact us if you have any enquires
info@bigromanticrecords.com

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